Get It Fixed Terms & Conditions

A. All amounts are paid by Bank Transfer and Emailed to the address you provide to us during the order process. This usually takes up to 3 to 5 business working days from the date on which your electronic device (hereinafter referred to as “device”) arrives and is inspected at our facility unless we need to speak to you directly about the offer we wish to make.
No offer we make is binding upon us until we receive your item and examine it in regards to functionality and cosmetic look.

B. You agree to ship your device within seven days of receiving the prepaid shipping post label. Delay in shipping may negatively affect the determination of device value.

C. By agreeing to these terms and conditions and by shipping your device to us, you certify that you are the legal owner of the device that you send.

D. We strive to make every transaction fast and easy! Should you have any questions regarding these terms and conditions, please do not hesitate to call us on 01215 444 584 or use our Contact Us page.

E. Updating your information and email communication preferences:
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know by calling us or by creating a ticket. Please be sure to include your Email address, full name, and specifically what information you do not want to receive.
Please note that sometimes these requests may take up to 1-2 weeks to be effective. Also, when you sell your electronics to us online, we may need to contact you via phone, email, or post to address questions or issues specific to your order, or with a promotional offer, we have sent you.
If you would like to opt-out of any further communication after completion of the principal transaction(s), please use the opt-out link in the email message sent to you or contact us via email including your Email address, full name, and specifically what information you do not want to be receiving from us in the future. If you would like to update or correct your Email address, street address, or other personal information with us, please contact us either by phone or email.

A. Quotes presented on the website.
All such initial quotes are qualified offers pending our evaluation of your device, and no binding offer is made until we have had a chance to inspect the device that you send to us and such offer is reaffirmed after such inspection. We reserve the right to refuse to offer to purchase any item that you send us for any reason at our sole discretion. You must send us your device within the time stated herein.

B. We determine the value of your device based on our systematic analysis of such a device and the current marketplace. Many factors are taken into consideration, such as the age of the device, the manufacturer and model of the device, the wear and tear apparent on the device, whether the device is usable and or intact in nature, as well as other elements that would affect its resale value or costs of repair to the device. If we decide not to purchase the device, you will be given the option of allowing us to recycle the device, but you will not receive any payment for the device.
There is no charge to you for us to recycle your device. You must appropriately package the device you send us to protect it from harm during the shipping process. You are solely responsible for any harm that comes to the device you send us if you fail to package the device before sending it appropriately.

C. Sending your item to us. You are solely responsible for the risk of loss or damage of/to your property while it is shipped to us and while it is shipped from us to you, should we return the item to you.

D. Data Removal.
We will try to remove any customer’s data from the hard drive or other media storage device of your gadget and may reformat the drive to do so. However, we cannot guarantee that all personally identifiable data or other sensitive or security-related information will be removed from your drive or other memory devices by us. Accordingly, you should remove any such information from your device before you send it to us. You agree to hold us harmless and indemnify us from any loss or injury resulting from your failure and our failure to remove such information before reselling or recycling the device that you send.
We are not responsible for any loss suffered by you due to any data that is not erased from the device and becomes available to any third party after our final disposition of your device. Remember to make all necessary backups or transfer of data from your device before you send it if you wish to keep or reuse any data stored on your machine.

E. Should you be given a quote via our website and we, upon inspection of your device, agree to pay you that quoted amount, you are legally and contractually bound to sell us the device for the price quoted via the website once you have shipped the device to us.

F. Should we, upon inspection of your device, decide to offer you a lower price than originally quoted, you will have thirty days to either accept or reject that new price quote. During the thirty days, we will attempt to contact you via phone and email several times. If no contact is made after 30 days, we will issue payment for the amount indicated in the email. Once payment has been issued no revisions or exceptions will be made. If such an offer is rejected and you request the return of your device, we will post it back to you at no charge.

G. Lawful Sales Only.
You must own the right, title, and all legal interest in the device you send us. Your sale and or shipment of any such item must not violate any law, regulation, or statute of any jurisdiction. You may not unlawfully transfer or encumber any intellectual property, trademark, copyright, patent, software, license, or other legal right or restriction via your shipping or selling of the shipped item. The item you ship must be free of all legal restrictions that would affect the value of the item, restrict your legal right to transfer ownership of the item (including the item itself, software present on the item, or hardware on or inside the item). You must refrain from violating any export laws or restrictions. The item you send (including all related materials, software, and add-on hardware) may not be counterfeit, stolen, or contain harmful or offensive content of any nature. You agree to hold us harmless and indemnify us from any. All loss of any nature, including fees, costs, judgments, liens, and reasonable fees, arising from any threatened or actual legal action should you violate this term and condition of this Agreement.

H. Failure to return the product or contents thereto. Under certain limited circumstances, THROUGH no fault of ours, we may not be able to return your item, and you agree to hold us harmless from any loss regarding our failure when outside of our control, to return your device to you. We will never under any circumstance duplicate or return any software or data contained on your device.

I. Legal title of your device passes to us when we agree to pay you the originally quoted amount as shown on our website or you agree to accept a lower offer that we may make to you. All payments are sent as established by our normal course of business. If we do not agree to accept your product by way of purchase or as a machine to be recycled, then the title does not pass to us. The title for all devices accepted for recycling passes to us when you agree to allow the device to be recycled. All decisions about whether or not we purchase your device and for what pound amount are final. Any offer to purchase your device that we make is a non-transferable offer and also expires if not accepted by you on time, as described herein. At any time we may decide, without prior notice, to discontinue purchasing any particular or all items.

J. Errors.
Should we make a material error in any representation of facts, information or offers to you, your sole recourse is to request the return of the item that you have sent to us. Your ability to request the return of the item elapses upon your receipt of the payment we issue for your item. If you elect to cancel the transaction before receiving your payment, we will return the item to you upon your request.

A. Entire Agreement.
No Waiver. This Agreement constitutes the entire agreement between the parties. Captions are used only as a matter of convenience and have no legal import. No waiver by us regarding any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default. Our website or other publications and communications may contain errors. We reserve the right to correct any errors in writing or orally with you.

B. Modification.
We reserve the right to modify this Agreement at any time without giving you prior notice. Your use of our website, any of our tools and services, following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. The last date these Terms of Service were revised is set forth below. Terms and conditions modifying the Agreement are effective immediately upon publication.

We offer a free estimate online if possible, based on the information you have provided. Please note that this is an estimation only and that it is possible that the cost to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your product has other faults). On these occasions, you will be contacted via email or phone to authorize a new repair quotation.
If we can not give a free estimate and request the device for diagnostic, we will provide an exact quote once received and diagnosed by our specialized technicians or engineers.

(a) All repairs carry a “Service Charge” as defined below, which covers the engineer’s time for diagnostic or any parts used in the attempt to repair the unit. After diagnostic, the service charge will become due only when:

– The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
– The unit is not found to be genuine, and parts are not available.
– If the device has been diagnosed and the repair request has been canceled before the repair process has started.
– We provide a new repair quotation, and you refuse this quotation.

Please note that the return postage cost will be in addition to the service charge.
At our discretion, we may waive the service charge if you permit us to recycle the damaged unit.

(b) Service Charge:

£10 – Headphone, DVR/Camera, GPS Navigation
£15 – Smart Phone, Smart Watch, Tablet/iPad, MP3 Player/iPod,
£24 – Gaming Console/Controller, PCB Board, Not Listed Items
£30 – Laptop/Desktop PC, Audio HiFi Equipment,
£45 – Drone/UAV

Please keep in mind that some devices are very complex built, such as complex sub-woofers, or complex amplifier, which are very expensive and built in such a way that an engineer will have to spend at least 4 hours in labour to open, diagnose and close it back after a repair has been completed or quotation has been rejected. In these cases, the customer will be informed by email, or phone that his device is not falling into normal service charge, and therefore before even touching the device, all labour prices will be sent to the customer, to be able to decide prior repair.

(c) If no fault is found we will return the Equipment to you as is and a service charge of £10 plus shipping applies.

We aim to diagnose and process standard repairs within 3-5 working days from the date they arrive.
However, we can not guarantee any stock or turn around times, and the process will take longer if we need to order parts for your repair.
It usually takes 5-10 working days for parts to arrive, but it can take up to four weeks, depending on the manufacturer’s ordering and dispatching system they used or implemented.
If you do require the unit back quickly, then we strongly recommend using our “Express Repair” option.
Please note that all repairs can take longer during busier times.

The express repair will let you skip the queue of standard repairs, and express shipping applies, such as track 24, service offered by Royal Mail, or next day delivery using other competitive delivering companies. Meaning that we aim to deliver the item back within 24 hours after the repair has been completed, and shipped out of our headquarters.
We aim to diagnose and process express repairs within 1-2 working days from the date they arrive.
However, we can not guarantee any stock or turn around times, and the process will take longer if we need to order parts for your repair.
It usually takes 5-10 working days for parts to arrive, but it can take up to four weeks, depending on the manufacturer’s ordering and dispatching system they used or implemented.
This express repair option is subject to a fee of 35 £ added to the total cost of the repair request.
Please also note that if the unit is no fault found, BER (beyond economical repair) or you refuse a quote, the fee of £35 is still due in addition to the service charge and the return postage cost.

Return postage applies to all out of warranty repair requests regardless of the outcome of the repair and is not included in any Estimate or Quotation that you have received from us.
All orders are usually dispatched within one working day after we received payment in full to the Invoice shipping address. We do not take responsibility for delays due to the courier.

Return shipping cost:

UK £10 for the following category devices:
Headphone, DVR/Camera, GPS Navigation, Smart Phone, Smart Watch, Tablet/iPad, MP3 Player/iPod, Gaming Console/Controller, PCB Board, Not Listed Items, Laptop/Desktop PC.

Uk £22 for the following category devices:
Audio HiFi Equipment, Drone/UAV

European Union £ 29 for the following category devices:
Headphone, DVR/Camera, GPS Navigation, Smart Phone, Smart Watch, Tablet/iPad, MP3 Player/iPod, Gaming Console/Controller, PCB Board, Not Listed Items, Laptop/Desktop PC, Audio HiFi Equipment, Drone/UAV.

We can send repairs worldwide – but prices vary. Please contact us for costs before posting in any repair to avoid any disappointment.
In the unlikely event that a parcel is lost during shipment, we will attempt to replace the item with a used product of the same or similar model. If this is not possible we will refund you the value of the missing product up to a maximum of £100, a proof of purchase is required to process any claim.
If no proof of purchase is available, we will refund you the market value up to £100.
To confirm that an order shipped via post has indeed been lost, we must wait 28 days, as most ‘missing’ items are located within the postal system within this period. It may also be advisable to contact your local sorting office to see if they are holding the parcel, having already tried unsuccessfully to deliver it to you.

We always use original parts provided by the manufacturer if possible. However, we use high-quality OEM parts if the original parts are not available or do not fit our price structure. We can not guarantee that devices are waterproof after the repair of devices being initially waterproof.

The installation of consumer customer supplied parts is offered. However, we can not guarantee or take liability for the fit and functionality of the said part. Therefore we refuse warranty service for products repaired with consumer customer supplied parts.

Units will be held for a maximum of 30 days after they are either repaired, deemed BER, or requiring a requote. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made payment within 30 days, after the invoice for services provided has been generated, the unit will be sent to recycle to recover our costs.
At this point, after the 30 days period time, since the invoice has been generated, we cannot recover the device which is sent to recycle, as is no longer with us.

A Partial Repair is a promise to perform a repair on a certain part (e.g. power supply) of the device, which can be necessary to diagnose a device fully. e.g. Such as, a faulty electronic part which after the initial diagnosis is clear that is being burned, damaged, or missing due to extreme electrical short or electrical surge. Meaning that to further diagnose the device, this partial repair is necessary to be performed. As if is not completed no further diagnosis can be completed.
However, we can not guarantee a full repair of the device after the partial repair has been completed. Partial repairs are non-refundable and will be billed separately before start working on the device itself.

Cases can be that device will power on again and all other functions will be fully operating at nominal condition, but another case could be that the device will power on and an additional repair could be needed.
An example is such as an amplifier has no power, and after the initial partial repair has been completed the amplifier will be on, but a channel will be faulty having a distorted sound, which could be from the output stage or a preamplifier fault. Meaning an additional optional repair is needed to complete the repair.

Liquid damage repairs can be very temperamental and are carried out using a standard industry procedure. Meaning that each device that has been affected by liquid will be processed using special cleaning chemicals, and special ultrasounds tank units.
After the first procedure is completed another deep cleaning under the microscopic procedure is followed.
On occasions, the original fault can reappear after the unit is repaired and sometimes the defects can even get worse after a period of time.
Warranty does not apply to any category device or type which is affected by liquid damage and has been attempted to be repaired by our trained engineers or technicians.
Also, each liquid affected device that comes in for repair will be processed as a partial repair.